These terms apply to your use of the heritagegardens.co.uk website and to any project we undertake on your behalf. By using this website or commissioning work from us, you agree to these terms.
The website and our services are provided by Heritage Gardens Ltd, a company registered in England (company number 03847291), with registered office at The Old Barn, Brailsford, Derbyshire DE6 3BU. Throughout these terms, "we", "us", and "our" refer to Heritage Gardens Ltd.
If you don't understand any part of these terms or have questions about how they apply to your project, please contact us before commissioning work. Our team is happy to talk through any concerns.
You're welcome to browse this website, share links to it, save it for reference, and print individual pages for personal use. By using the site, you agree:
We try to keep the site available, accurate, and up to date, but we don't guarantee that it'll be error-free, uninterrupted, or that all content will be current at all times. We reserve the right to update content or make the site temporarily unavailable for maintenance.
Submitting an enquiry through our website, by phone, or by email creates no contractual obligation on either side. We respond to every enquiry within one working day, but we may decline to take on a project for any reason — including capacity, location, or fit.
If we proceed to a site visit, this is offered free of charge within an hour's drive of our Brailsford studio. For sites further afield, we'll discuss travel arrangements before scheduling a visit.
Quotes are typically delivered in writing within 48 hours of a site visit. Each quote:
Verbal estimates are indicative only. No work is committed until a written quote has been issued and accepted, and a contract has been signed.
For projects above £5,000, we issue a written contract that supplements these terms. The contract specifies:
For smaller jobs (under £5,000) we may proceed on the basis of an accepted written quote alone, but you can request a formal contract at any time.
Once a contract is signed, changes to scope must be agreed in writing by both parties. Significant changes may require a revised contract. Minor changes are typically handled by written quote variation.
You're responsible for ensuring we have safe and reasonable access to the site for the duration of agreed work. This includes parking arrangements, access to water and electricity for the build phase, and clearing the site of personal items where requested.
Standard payment terms for projects:
Payment is by bank transfer (BACS) or cheque. We're not currently set up for card payments. Invoices are issued by email and payment is due within 14 days of invoice date unless otherwise agreed in the contract.
We reserve the right to charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. We'd much rather have a conversation about it than send a chasing letter — if you're having difficulty with a payment, please get in touch.
Where applicable under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from contract signing to cancel without giving a reason. If you've asked us to start work within this period, you may be liable for costs already incurred.
If you cancel after we've begun design or build work, you'll be invoiced for:
We don't charge cancellation fees beyond costs actually incurred.
In rare cases we may need to cancel a project — typically due to discovering site conditions that materially change the scope (e.g. unrecorded utilities, structural issues with existing features). In such cases, we'll refund any payments for work not yet completed and discuss alternatives if possible.
Every project we deliver carries our standard guarantees:
Guarantees apply to defects in our work or materials we've supplied. They don't cover:
To make a claim under our guarantee, contact us in writing with details and photographs. We'll arrange a site visit at no charge and remedy any work that falls within the guarantee terms.
We carry full public liability insurance (£5m) and employers' liability insurance (£10m) at all times. Certificates available on request.
Subject to applicable law:
Nothing in these terms limits or excludes our liability for:
Your statutory rights as a consumer are not affected by these terms. Where you commission work as a consumer (rather than as a business), you have rights under the Consumer Rights Act 2015 that apply in addition to anything written here.
All content on this website — text, photography, video, graphics, logos, and underlying code — is the property of Heritage Gardens Ltd or used with permission. You may view, save, and print pages for personal use, but reproduction or commercial use without written permission is not permitted.
Designs, drawings, plans, and specifications produced as part of a commissioned project become your property on full payment of design fees. You may use them to build the project (whether by us or another contractor), keep them for your records, and pass them to future owners of the property.
We retain the right to:
If you'd prefer your project not be photographed or documented publicly, please let us know in writing before work begins. We respect privacy preferences and will agree alternative documentation arrangements.
These terms and any contracts entered into with us are governed by the laws of England and Wales. The English courts have exclusive jurisdiction over any disputes, except where you commission us as a consumer and applicable consumer protection law gives you the right to bring proceedings in another jurisdiction.
We aim to resolve any concerns directly and quickly. If something hasn't gone as you expected, please contact us in writing — by email or letter — and we'll respond within seven days with a proposed resolution.
If we can't resolve a dispute between us, you may be entitled to refer it to:
We may update these terms from time to time. The "Last updated" date at the top of this page reflects when changes were last made. Material changes will be communicated to existing clients by email; the latest version always applies to use of this website.
Have questions? If anything in these terms is unclear, please email [email protected] or call 01629 555 0123 before commissioning work. We'd much rather explain something now than discover misunderstanding later.